01543 524436info@draycotewindows.co.ukMon–Fri 8am–5pm · Sat 10am–2pm AboutServicesWindowsDoorsComposite DoorsAluminium Bi-Fold DoorsDouble GlazingTiled Warm Roof InstallationInsulated Conservatory Roof ReplacementExtensionsCommercial Work AreasStaffordshire & surrounding areas LichfieldBurntwoodRugeleyFradleyTamworthSutton ColdfieldShenstoneLittle AstonArmitage Our WorkReviewsContactRequest Your Estimate Home/Terms and conditions # Terms & Conditions The terms we work to on every job: quoting, payment, lead times and the guarantee. ## Quotes and pricing Every quote we give is free of charge and provided in writing, so you know exactly what is included before you commit. Written quotes are normally turned around as soon as possible after survey. A quote covers the work set out in that document. If you ask for additional work once we have started, that is priced and agreed separately before it is carried out. ## Surveys We survey before we price. Measurements, frame choices and finishes are confirmed at survey, and manufacture is based on those confirmed details. It is your responsibility to confirm any planning permission, listed building consent, conservation area restriction, building control requirement, lease condition or freeholder permission that applies to your property. We will flag anything we spot at survey, but the consent itself is yours to obtain. We do not carry out work on listed or heritage properties. ## Payment We accept cash and bank transfer only. We do not accept credit or debit cards and we do not offer finance. A deposit is taken on order. The amount varies with the size and type of job and is confirmed in writing before you commit. The balance is due on completion unless something different has been agreed in writing. ## Lead times Lead times are a minimum of 10 weeks from order and can extend to 16–18 weeks at busier times of year. We will give you an honest timescale before you commit rather than after. Dates given are our best estimate. Manufacturing delays, weather and access issues outside our control can move an installation date, and we will tell you as soon as we know. ## Carrying out the work Work is carried out by our own team. We ask for reasonable access to the property and to the working areas, and for fragile items, blinds, curtains and valuables to be removed from the immediate work area before we start. We take care of your property and clear up as we go. Some minor making good around new frames may be needed; anything beyond that is discussed with you at survey. ## Guarantee Completed installations carry a insurance-backed guarantee through IWA, covering the workmanship and the window frames. We are Assured registered, the competent persons scheme equivalent to FENSA and Certass, and we hold comprehensive public liability insurance along with employers liability cover. The guarantee does not cover accidental damage, misuse, alterations made by others, or fair wear and tear on moving parts that have not been maintained. ## Cancellation Where the law gives you a cancellation period for a contract agreed away from our premises, we will honour it. Once frames have been manufactured to your measurements they are made to order and cannot be resold, so cancellation after that point may leave costs payable. If you want to cancel or change anything, ring us as early as possible and we will tell you honestly where the job stands. ## This website Content on this website is provided for information. Descriptions of products, lead times and prices are indicative until confirmed in your written quote, which is the document that governs your job. How we handle your personal information is set out in our privacy policy. ## Contact Draycote Windows, Staffordshire. Call 01543 524436 or email info@draycotewindows.co.uk. See our privacy policy for how we handle your data. Made-to-measure windows, doors, warm roofs and extensions across Staffordshire and the surrounding areas, backed by a insurance-backed guarantee. - ### What we do Windows - Doors - Composite Doors - Aluminium Bi-Fold Doors - Double Glazing - Tiled Warm Roof Installation - Insulated Conservatory Roof Replacement - Extensions - Commercial Work - All window and door services ### Areas covered - Lichfield - Burntwood - Rugeley - Fradley - Tamworth - Sutton Coldfield - Shenstone - Little Aston - Armitage - All areas we cover ### Get in touch - 01543 524436 - info@draycotewindows.co.uk - Unit 1a Gate House Trading EstateLichfield RoadBrownhillsWS8 6JZ ### Opening hours - Monday – Friday8am – 5pm - Saturday10am – 2pm - SundayClosed © 2026 Draycote Windows. All rights reserved. AboutOur workReviewsContactPrivacy policyTerms & conditions Assured registered · IWA insurance-backed guarantee · Fully insured Contact usFree quote